Our data recovery products are available on a "try-before-you-buy" basis. The demo version provides complete assessment of recovery results that can be obtained with demo version. Versatile preview lets you enjoy data recovery in advance.
Therefore, considering the nature of data recovery products that tend to be used only once, we cannot offer refunds to our customers. Our refund policy is in full accordance with the industry standards for purchases of software and services. We may provide exceptions to this policy at our sole discretion.
A refund is conditional upon the following criteria:
- The customer must seek technical assistance from PST Walker to try and solve the issue.
- The customer must provide PST Walker with sufficient information for PST Walker to reasonably investigate the matter with a view to identifying and rectifying the problem.
- A refund is not satisfied if:
- Customer has not requested technical support before submitting refund request; or,
- Customer has contacted technical support but has not provided sufficient information to identify the issue; or,
- Customer has not followed the instructions given by support team in order to attempt to solve the issue.