This Software Maintenance Policy explains the rights and benefits provided during an active maintenance term, including software updates, product enhancements, bug fixes, compatibility updates, and technical support.
1. Maintenance Coverage & Initial Term
Initial maintenance coverage begins on the date of purchase, unless otherwise stated on the applicable order page or purchase receipt. Renewal maintenance is subject to the terms described in Section 5.
Active Maintenance includes:
- Access to software updates and upgrades released during the active maintenance term.
- Technical support for issue resolution, installation assistance, and defect verification.
- Eligibility for internal license reassignments in accordance with our Licensing Policy.
2. What Happens When Maintenance Expires
The effect of maintenance expiration depends on whether your license is perpetual or term-based.
Perpetual Licenses
Your right to use the licensed software continues indefinitely, subject to the applicable Licensing Policy. When maintenance expires, you no longer receive new updates or technical support, but your perpetual license remains valid.
Term-Based / Subscription Licenses
Your right to use the software ends when the applicable license term expires, unless the license is renewed before expiration.
3. Software Updates & Upgrades
During an active maintenance term, software improvements and defect corrections may be provided through major and minor releases.
- Major Releases (Upgrades): Releases that introduce significant functional, architectural, or other substantial changes and are identified by a major version change.
- Minor Releases (Updates): Releases that primarily include bug fixes, performance improvements, compatibility updates, and minor feature enhancements.
4. Checking Your Maintenance Status
You can check your current maintenance term and license expiration at any time:
- In the software under Help → About.
- In your license documentation or purchase receipt.
5. Maintenance Renewal & Pricing
Maintenance renewal is optional. Renewing maintenance keeps your access to software updates and technical support.
Renewal Pricing
Standard maintenance renewal costs 30% of the current license price for the applicable license type at the time of renewal.
When maintenance is renewed before or at expiration, the new term begins on the previous maintenance expiration date. If maintenance has already expired, the renewed term is still calculated from that expiration date. The period between expiration and renewal is not covered by maintenance.
Renewal After Expiration:
Less Than 1 Year
You may renew maintenance at the standard 30% rate. The new maintenance term is calculated from the previous expiration date.
1 Year or More
Standard maintenance renewal is no longer available. You may, however, be eligible for a discount when purchasing a new license.
Contact us for available renewal or new-license options.
6. Changes to This Software Maintenance
We may update this Software Maintenance from time to time to reflect changes in our practices or to comply with applicable laws. If we make material changes, we will indicate the updated date at the top of this page.