General Conditions
If you have any questions related to software or refunds, you can contact us at support@pstwalker.com. We reserve the right to make exceptions to this policy at our discretion.
Our software is available on a try-before-you-buy basis, with free Demo versions that you can download to fully experience the software before making a purchase. When available, documentation for software is also available online. We encourage you to review the documentation and try the software before making a purchase to ensure it meets your requirements.
If you are not satisfied with the software purchased, you have the right to claim a refund within 30 days of the purchase date. Please note that software purchased from a third party must be returned to that reseller and is subject to their return policies. Refunds requested after the 30-day period will not be issued.
Refund Conditions
Our refund policy aligns with industry standards for purchasing data recovery software and services. Therefore, since data recovery and email conversion products are typically used only once, we cannot offer full and immediate refunds to our customers.
In case you are facing any technical issues with our product, kindly contact our technical support team. A refund is subject to the following conditions:
- Please take screenshots of any errors you encounter while operating the program and send them to our support team.
- Create a complete video of the conversion or recovery process and email it to us, as this will help us analyze your problem.
- If our technical team finds the video insufficient to analyze the issue, you will need to send your file through Google Drive.
- If the file is too large, you can provide remote access for us to check your system.
- A fully completed and signed Letter of Destruction* in form of the email must be returned within 30 days of the purchase date.
Non-Disclosure Agreement (NDA) will be provided from our end with the condition that a refund is not eligible if the client does not send the file to our support department or upload files to our FTP server, even if we are ready to sign the NDA.
*Letter of Destruction: Once you return the Letter of Destruction to us, all licenses you have to use the software will be immediately terminated. We may inspect software destruction on all computers where you have installed the software. Any further use of the software will infringe copyrights and other intellectual property rights.
If our team fails to perform recovery using the files provided by our customers, the purchase price (excluding shipping, handling, commission, and tax) will be refunded and should appear on your credit card statement within 7 to 10 business days.
NON-REFUNDABLE CASES
We may decline refund claims in the following cases:
- If a customer no longer requires the software utility.
- If a customer purchases the software without prior intention to use it.
- If 40% or more of data recovery, conversion, migration, or any other projected process has been successfully completed.
- If the customer has not requested technical support before submitting a refund request.
- If the customer has contacted technical support but has not provided sufficient information to identify the issue.
- If the customer has not followed the instructions provided by our support team in an attempt to resolve the issue.
- Renewals, upgrades, and discounted orders are not refundable.
We will not refund or credit the difference between the price you were charged and the limited-time price reduction, such as those that occur during special sales events.
Please note that coupon details must be filled in before proceeding to the order check-out. We will not apply discounts in retrospect, i.e. to orders that have already been.
We Will Not be Responsible for
- Any lost or misdirected emails, delays for downloading, or other communication system delays.
- Software purchased for the wrong platform.
- Inability to operate the software in your computing environment.
- Inability to use the software due to an operator error.
- Emails being marked as SPAM either by the client's email application or by the mail server being used.
- Once purchased and is done with the process, customer doesn’t need the software any longer.
- Accidentally purchased software and now want to remove it from the system.
- Weekend delay in license processing.