Refund Policy

Updated August 31, 2026

We value our customers' trust and strive to provide high-quality software solutions. If you have any questions regarding our products or this refund policy, please contact us at support@pstwalker.com.

1. Try-Before-You-Buy Approach

We want you to be absolutely confident in your purchase. That is why our software is available on a "try-before-you-buy" basis. We provide a free Demo version that allows you to test the software's functionality in your own environment prior to making a payment. We highly recommend reviewing our online documentation and thoroughly evaluating the Demo version to ensure the software fully meets your requirements.

2. Refund Conditions

Because data recovery and email conversion software are frequently used for one-time tasks, we cannot issue immediate refunds simply because the software is "no longer needed."

If you are not satisfied with the product due to technical reasons (e.g., the software fails to perform its stated functions), you have the right to claim a refund within 30 days of the purchase date, subject to the following conditions:

  1. Third-Party Purchases: Please note that software purchased through a third-party reseller or affiliate must be returned directly to that vendor and is subject to their respective return policies. We can only process refunds for purchases made directly through our website.
  2. Support Cooperation: Before requesting a refund, you must contact our technical support team and provide the necessary information to help us analyze and resolve the issue (such as error screenshots or log files).
  3. Diagnostics: If the issue cannot be identified through screenshots and logs, we may offer to sign a Non-Disclosure Agreement (NDA) for the secure transfer of your file to our server. Alternatively, if the file is too large or restricted by your company's privacy policies, we can arrange a remote access session to diagnose the issue directly on your system.
  4. Unresolvable Issue: If our technical team is unable to resolve the software error or perform the recovery/conversion using the provided files, we will issue a full refund.

3. Non-Refundable Cases

To protect against misuse and software piracy, we reserve the right to decline refund requests in the following situations:

  • Change of Mind: The customer changed their mind, purchased the software without prior intention to use it, or no longer needs it after a successful one-time use.
  • Successful Completion: The software has successfully recovered, converted, or migrated 40% or more of the target data.
  • Refusal to Cooperate: The customer requests a refund but refuses to provide basic diagnostic information, refuses to share files/grant remote access, or declines to follow the support team's troubleshooting instructions.
  • Environment or Operator Errors: Inability to use the software due to user error, or purchasing/installing the software for the wrong platform or a computing environment that does not meet the stated requirements.
  • Delivery & Communication Issues: Delays or failure in receiving the license key caused by factors outside our control. This includes cases where the customer provided an incorrect email address during checkout, emails being lost or marked as SPAM, our emails being blocked by the client's strict anti-spam filters, other communication system delays, or standard weekend delays in license processing. (If you haven't received your license, please check your SPAM folder and contact our support team).
  • Note: Renewals, upgrades, and discounted/promotional orders are non-refundable. We do not refund price differences for limited-time sales applied retroactively.

4. Refund Procedure & Letter of Destruction

If your refund request is approved based on the conditions above:

  • You will receive a Letter of Software Destruction via email.
  • A fully completed and signed Letter of Software Destruction must be returned to us within 7 days of receiving the document. By signing and returning this letter, you confirm that you have completely uninstalled and removed our software from all your computers. Upon receipt, all your licenses to use the software will be immediately terminated. Any further use of the software will constitute an infringement of copyright and intellectual property rights.
  • Once the signed letter is received, the purchase price (excluding shipping, handling, commissions, and taxes) will be credited back to your original payment method within 7 to 10 business days.

5. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect changes in our business practices or to comply with applicable laws. If we make material changes to this policy, we will notify you by updating the "Updated" date at the top of this page.