Refund Policy

Our refund policy is in full accordance with the industry standards for purchases of software and services. You can reach us at to get the solution for any software or refund related queries. We may provide exceptions to this policy at our sole discretion.

Our data recovery products are available on a "try-before-you-buy" basis. The demo version provides complete assessment of recovery results that can be obtained with demo version. Versatile preview lets you enjoy data recovery in advance.

Therefore, considering the nature of data recovery products that tend to be used only once, we cannot offer a full and immediate refund to our customers.

Refund Conditions

A refund is conditional upon the following criteria:

  • You must provide sufficient information for PST Walker Software to be able to identify and rectify the problem;
  • If our team fails to help in resolving the software related issues;
  • Refund requests must be made within 10 days of the Purchase Date;
  • Fully completed and signed Letter of Destruction* must be returned within 30 days of the Purchase Date;
  • You must also destroy all copies of the software you may have made or stored in any place, as well as uninstall the software from any computers owned or controlled by you where you have installed the software.

The refund will be processed within 15 days from the date of receiving the Letter of Destruction from the customer. Any delay longer than mentioned date will be notified to the customer through email.

A refund is not satisfied if:

No refund will be made until the Letter of Destruction has been received by PST Walker Software and if the time requirements described above are not met, PST Walker Software is not responsible for lost or misdirected mail, delays for downloading, or other communication system delays.

  • Refund will not be processed if 30% data recovery, conversion, migration, or any other projected process is performed successfully by any of our software; or,
  • Customer has not requested technical support before submitting refund request; or,
  • Customer has contacted technical support but has not provided sufficient information to identify the issue; or,
  • Customer has not followed the instructions given by support team in order to attempt to solve the issue.

Thank you for contacting us.