Purchasing & Licensing FAQ

We have compiled a list of frequently asked questions about online purchasing from PST Walker Software. If you cannot find the answer to your question in this list, please do not hesitate to contact us directly at sales@pstwalker.com

Serial Numbers

  1. What is a serial number?
    A serial number is a set of alphanumeric characters. You will receive one shared serial number per purchase, which can be used to activate the number of licenses you have purchased.
  2. How and when do I get a serial number after purchasing a license?
    All products are distributed electronically. You will receive an email containing the license number within few minutes after placing the order.

Software Maintenance

  1. What is software maintenance?
    Software maintenance refers to the ongoing support provided by the software vendor, which includes regular updates, bug fixes, technical support, and new feature releases. Learn more.
  2. Does every new license include software maintenance?
    Yes, all licenses include one year of software maintenance. Renewing your software maintenance is entirely optional.


  1. Which payment methods are accepted?
    PST Walker products can be purchased through PayPro Global. They provide a secure platform for selling our software products online and support over 70 payment methods, including major debit and credit cards, e-wallets (PayPal, Alipay, Apple Pay, Webmoney, etc.), and wire transfers.
  2. Is VAT included in the prices?
    No, all prices are quoted exclusive of VAT. The final price of software may be subject to sales tax depending upon your residence.
  3. Can I purchase through a reseller?
    Yes, you can find the list of resellers in your country or ask your regular reseller to contact us.
  4. I require your W-9 Form, can you send it?
    As PST Walker Software is a Ukrainian company, we are required to use the W-8BEN-E form instead of the W-9. Contact sales to request a copy of this form.
  5. Can I get a receipt?
    Yes, contact us with your order number.
  6. Can I get a quantity discount?
    We provide a discount in some circumstances, e.g. when procuring a large quantity. If you think you might qualify, describe your circumstances when you request a quote.
  7. Can I obtain a history of my purchases?
    Yes, contact us with your request.