We provides software releases to provide new functionality and to fix problems uncovered in current products. If your problem relates to a software bug in PSTWalker product as acknowledged by PSTWalker with a support request, our TSE will work with you to determine the appropriate release mechanism for a fix based on the technical severity of the bug and the business impact it has on your organization.
PSTWalker uses two mechanisms to provide enhancements and bug fixes:
(1) Major Releases or Upgrades
A Major Release, also known as an Upgrade, is a generally available release of the Software that contains functional enhancements and extensions, fixes for high severity and high priority bugs, and is designated by PSTWalker by means of a change in the digit to the left of the first decimal point (e.g., Software 5.0 >> Software 6.0).
(2) Minor Releases or Updates
A Minor Release is a generally available release of the Software that typically provides maintenance corrections, introduces a limited amount of new features, functionality and minor enhancements, fixes for high severity and high priority bugs identified in the current release, and is designated by PSTWalker by means of a change in the digit to the right of the decimal point (e.g., Software 6.0 >> Software 6.1).
Starting 2021, for perpetual licenses, we guarantee free upgrades for one year from date of purchase.
Before 2021, we have never charged for an upgrade. Even people who bought the very first version of PSTWalker in 2010 have received free upgrades for every version to date, despite significant changes in price over these many years. Due to this extremely generous upgrade history, many people mistakenly believe that our licenses come with lifetime free upgrades. This is not the case.